GUARANTEE
We guarantee quality workmanship in
all our merchandise. Every garment is inspected including zippers and beading prior to
shipment so you are assured that they leave here in top condition. Genuine
defects are very rare.
Delivery Dates
While every attempt is
made to meet or exceed your requested delivery date, it is not a guaranteed
delivery date. Items can deliver a bit later in some cases so be sure to allow
adequate time. A requested delivery date can not be changed after the order is
placed. See What is Special
Order?
Your entire order will ship together - with the
exception of directly shipped items, which will ship separately. If you want
some items delivered earlier than the availability of other items, you will have
to place them on separate orders.
Stock and directly shipped items normally ship within a
couple business days after your order is received; delivery times depend on the
shipping method you choose and delivery location.
Shipping
Shipping is by UPS and
requires a full street address (cannot deliver to a PO, APO, etc.). Expedited
shipping is available for delivery in the continental USA and is 2nd day air to
most locations. Recipients outside the United States are responsible for any
duties, tax or tariffs. Allow several more days beyond the quoted shipping time
for locations outside the USA and to Alaska/Hawaii.
Sizing
The appropriate size chart from
the manufacturer is provided with every garment. You are responsible for taking
measurements and selecting the correct size. We provide all the tools necessary
to make a fully informed choice. Keep in mind that the size charts are
provided by the manufacturers and are average measurements for their entire line
- not the exact measurements of each style.
NEVER order a size with
measurements smaller than the wearer. You can always have a garment taken in or
shortened but you usually cannot have it let out or lengthened. We will be happy
to assist with the sizing and fitting process but will not select your size or
guarantee fit because we are not in control of the accuracy of your
measurements. Alterations may be necessary to perfect fit so please plan ahead
and allow plenty of time.
Colors
Every attempt is made to represent colors as accurately as
possible but what you view will vary based on your computer, your ISP and your
monitor. As in all garment manufacturing, colors will vary by dye lot.
Swatches are not available.
Upon Delivery
Open your
delivery and check it thoroughly upon arrival before removing any tags or
packaging to be sure it was filled as placed. If there is a problem, have the
purchaser contact us by email within three (3) days. Wearing,
altering, damaging, removal of tags or destruction of packaging constitutes
acceptance of the order as delivered. We are not responsible if you order the
wrong size, style, color or need alterations. We cannot be held responsible for items
damaged during shipment or upon receipt.
RETURN POLICIES
Special order items
are not returnable or exchangeable. Why? See What is a
Special Order?
Stock items can be returned
with return authorization. Request a Return Authorization
within 3 days of delivery. You
will be provided with an authorization number, address and instructions by
email. All garments sent
for return must have tags and packaging attached in original condition and the
properly issued Return Authorization Code clearly marked on the outside of the
package. The garment must be unworn, unlaundered, unaltered and undamaged to be
accepted. Packages
sent back without the appropriate Return Authorization code on the box, sent to
wrong address or not meeting criteria will not be refunded or
exchanged.
Restocking Fee
Directly-shipped Christening/baby
items are subject to a 15% restocking fee if returned or exchanged.
We
understand that some times you wish to look at several items or consider more
than one size of stock items. However, this can cause us to be out of stock for
the next customer. For this reason and for the additional service involved,
ordering multiple stock Christening, baby dress, baby suit and/or accessories
and returning some will be subject to a 15% restocking fee. Special order items
are not returnable or exchangeable, so the restocking fee does not
apply.
NON-RETURNABLE ITEMS
Special order
items. Clearance items. Shipping and rush order fees. Socks, slips, stockings, hair
bows, bonnets and headpieces.
Cancellation of Pending Special
Order
No change can be made to a special order after it has been
processed. Customer will be required to pay a 50% cancellation penalty if they
cancel theiir special order prior to shipment. NO cancellations can be accepted
for styles with customized details such as dying, adding sleeves, extra length
or combined colors (such as white/blue or cashmere/pink) after the order has
been processed.
PRIVACY
We
value our relationship with you. We will send our Newsletter by email telling
you about our products and promotions - you can subscribe or unsubscribe at any
time. We may bring you information about other companies that you might
appreciate but we will never sell, share or distribute your personal or email
information. We are happy to respond to your inquiries on status of your orders
but we cannot give information to a third party about your
order.
Minimum Order
Minimum order is $25 (US
Dollars) before shipping charges.
Fraudulent Chargeback
Attempts
An attempt to reverse
or chargeback a credit card transaction you legitimately owe constitutes
non-payment and fraud. Initiating a chargeback because you have cancelled your
event, changed your mind, or production of your items is still pending
constitutes fraud, and immediate legal action may be taken. In the event that the Customer issues a
chargeback or reversal of charges attempting to not pay for merchandise ordered
and delivered or still in production and not cancelled, for special order
cancellation fees, or for non-returnable merchandise - customer will be
responsible for an additional $75.00 billing service fee per occurrence which
may immediately be turned over to collections including all expenses incurred by
them.
Expenses incurred to The Perfect Pear, l.l.c. to collect
payment beyond that of normal settlement including, but not limited to
chargebacks, Court proceedings, attorney and collections fees, will be at the
expense of the customer. Customer agrees to abide by the laws in the County of
Macomb, Michigan, USA.
Returned Checks
Returned checks will
incur a $35 fee per occurrence or per bounce.
Other Information
Your requests for
information by email will be answered quickly and courteously. We understand
that special occasion planning can create high levels of stress but will not
accept this as an excuse for bad behavior or demands for exceptions to policies.
You will be treated with courtesy and we expect the same in return.
Policies are not changed by comments by email or claims
of promises made by phone. There are NO exceptions to
policies.
Customer service is by email. Customers are responsible
for providing a working email address that will accept our communication at all
times.
Abandoned Orders
An abandoned order is a
situation where we end up in possession of goods that rightfully belong to the
customer. Customer Service will make reasonable attempt to contact the customer
for authorization of shipping charges to have the merchandise reshipped to them.
The customer has 20 days to correct the situation. Beyond that point the order
is considered to be abandoned. We cannot refund or exchange an abandoned
order. Examples of abandoned orders include - but are not limited
to:
- An unauthorized return, including: returns without a
properly authorized Return Authorization code clearly marked on the outside of
the package or not returned on time; items returned to the wrong address; items
which have been worn, damaged, altered or without tags and packaging attached in
original condition; any special order merchandise.
- Orders filled but the delivery address provided on the order is not
good.
- Refused delivery.
View Shopping Cart
| Check
Out
